Offering your end-users a variety of self help resources, such as guided troubleshooters and a searchable knowledgebase, is a good way to cut down on your workload. eSupport makes this even more effective; knowledgebase articles are automatically suggested to end-users as they type out their tickets.
With eSupport, you can consolidate all of your organization's e-mail into a single area, using it both as a support desk and a collaborative e-mail client. With no more forwarding and carbon-copying to other parties, eSupport will improve the efficiency of your online operation.
DEMO
http://www.kayako.com/solutions/esupport/
OR
http://www.ziddu.com/download/4921317/kayako-esupport-3.30.rar.html
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